Chamco Digital Privacy Policy

 

Effective Date: December 20, 2024

At Chamco Digital, we are dedicated to blending artificial intelligence with innovation to empower businesses to excel in the dynamic digital landscape. Our mission to deliver transformative AI and cloud technology solutions, optimizing operations for clients worldwide, is anchored in trust, integrity, and an unwavering commitment to safeguarding your privacy. This Privacy Policy articulates our practices for collecting, using, protecting, and sharing information when you engage with our services, ensuring transparency as we drive your success. We adhere to global data protection standards, including GDPR, HIPAA, and other applicable regulations, to foster confidence in our partnership.

Information We Collect

To deliver our cutting-edge AI and cloud technology services, we collect the following categories of information:

• Personal Data: This includes your name, email address, phone number, job title, and other contact details you provide when interacting with us, such as during onboarding, inquiries, or event registrations. For example, we collect this data when you sign up for a consultation or newsletter.
• Business Data: Operational, system, or proprietary data shared to tailor our AI solutions to your organization’s needs. This may include workflow configurations, ERP/CRM data, or technical specifications required to optimize performance.
• Usage Data: Analytics on how you interact with our platforms, including website visits, feature usage, and service performance metrics. We collect this data via cookies, web beacons, and similar technologies to enhance user experience and drive innovation.
• Device and Technical Data: Information such as IP addresses, browser types, operating systems, and device identifiers, gathered to ensure compatibility and security across our services.

We collect only the data necessary to fulfill our contractual obligations and improve your experience, ensuring minimal intrusion while maximizing value.

How We Use Your Information

Chamco Digital processes your information to deliver exceptional services and support your business objectives, including:

• Service Delivery: Utilize personal and business data to design, deploy, and maintain tailored AI solutions that streamline operations, enhance decision-making, and drive growth. For instance, we analyze business data to optimize AI-driven workflows.
• Communication: Engage with you via email, phone, or other channels to provide updates, respond to inquiries, offer technical support, or share relevant service enhancements.
• Performance Optimization: Analyze usage and technical data to refine our platforms, improve functionality, and innovate new features that align with your evolving needs.
• Compliance and Security: Ensure adherence to legal and regulatory requirements, such as tax obligations or data protection laws, and protect our systems from unauthorized access or threats.
• Marketing and Insights: With your consent, use data to deliver personalized marketing content, such as webinars or case studies, and conduct aggregated analytics to inform industry trends.

All data processing is conducted with transparency and in accordance with applicable laws, ensuring your trust in our operations.

How We Protect Your Information

Safeguarding your data is paramount at Chamco Digital. We implement industry-leading security measures to protect your information, including:

• Encryption: Use AES-256 encryption for data in transit and at rest to prevent unauthorized access.
• Access Controls: Restrict data access to authorized personnel through role-based permissions and multi-factor authentication (MFA).
• Regular Audits: Conduct periodic security assessments and penetration testing to identify and mitigate vulnerabilities.
• Compliance Certifications: Align with standards like ISO/IEC 27001, GDPR, and HIPAA to ensure robust data protection practices.
• Incident Response: Maintain a comprehensive incident response plan to address potential breaches promptly, with transparent communication to affected parties.

Our team of cybersecurity experts continuously monitors our infrastructure to ensure your data remains confidential, secure, and accessible only for its intended purpose.

Sharing Your Information

Chamco Digital does not sell, rent, or trade your personal or business data. We may share information only in the following limited circumstances:

• Trusted Partners: Collaborate with partners like Microsoft, AWS, or Google to deliver integrated AI and cloud services. These partners are bound by strict data processing agreements to protect your information.
• Service Providers: Engage third-party vendors (e.g., cloud hosting, analytics providers) to support our operations, all under confidentiality agreements compliant with data protection laws.
• Legal Obligations: Disclose data to authorities when required by law, such as in response to subpoenas, court orders, or to comply with regulatory requirements.
• Business Protection: Share data to enforce our rights, protect our property, or ensure the safety of our clients and services, such as in cases of fraud or legal disputes.

All data sharing adheres to the principle of data minimization, ensuring only necessary information is disclosed under secure conditions.

Your Choices and Rights

Chamco Digital respects your control over your data. You have the following rights, subject to applicable laws:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete data.
• Deletion: Request deletion of your data when it is no longer needed for our services or legal obligations.
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format for transfer to another provider.
• Objection: Opt out of non-essential processing, such as marketing communications, at any time.

To exercise these rights or inquire about our practices, contact our Data Protection Officer at privacy@chamcodigital.com. We will respond within 30 days, or sooner as required by law, and provide clear guidance on your options.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Service Delivery: Retain data for the duration of our contractual relationship to provide ongoing support and optimization.
• Legal Compliance: Keep data as required by applicable laws, such as tax or audit obligations, typically up to seven years.
• Business Objectives: Store anonymized usage data for long-term analytics to improve our services.

Once retention periods expire, we securely delete or anonymize your data using industry-standard methods, ensuring no residual information remains accessible.

International Data Transfers

As a global provider, Chamco Digital may transfer data across borders to deliver our services. We ensure such transfers comply with data protection laws through mechanisms like Standard Contractual Clauses (SCCs) and adequacy agreements. For example, data processed in Microsoft Azure or AWS regions is subject to their respective compliance frameworks, guaranteeing protection equivalent to your local jurisdiction.

Updates to This Policy

To reflect evolving regulations, technological advancements, or changes in our services, we may update this Privacy Policy periodically. Changes will be posted on our website (www.chamcodigital.com/privacy) with a revised effective date. We will notify you of significant updates via email or prominent website notices, ensuring you remain informed. We encourage you to review this policy regularly to stay updated on our practices.

Contact Us

For questions, concerns, or to exercise your data rights, please contact our Data Protection Officer:

Email: privacy@chamcodigital.com
Web: www.chamcodigital.com
Address: 1 Riverway, Suite 1700, Houston, TX. 77056

Chamco Digital is committed to safeguarding your privacy while empowering your business with transformative AI solutions. We value your trust and strive to uphold the highest standards of data protection as we fuel your success in the digital age.